Analytics Webinar Registration | CallCopy

Recorded Webinar
Analytics in the Contact Center

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This webinar was originally broadcast on Thursday, October 6, 2011

Contact centers are the front line of customer interactions, and contain vast amounts of information. However, the challenge this presents is how to sift through all of this information to find the key pieces of business intelligence that can be benefit the organization.

Today, analytic solutions are available that help identify areas for process improvements within the contact center. However, their full value is only truly realized when the business intelligence is shared beyond the confines of the contact center to all parts of the organization.

  • Identify ways that you can apply analytics in your contact center.
  • Learn how to share business intelligence across your organization.
  • Understand the pros and cons of various analytics solutions.
  • Hear how organization like yours are using analytics in their contact centers, and the benefits they've seen.

 

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