Desktop Analytics Webinar Registration | CallCopy

Recorded Webinar
Revitalizing Your Quality Initiative

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This webinar was originally broadcast on Thursday, July 14, 2011

Many organizations today are still using decades old quality assurance practices. In this session, we'll discuss best practices for taking your stagnant quality program to the next level. We'll look at the ways that technologies such as speech and desktop analytics, customer surveys and workflow automation can be used to greatly improve your QA program.

Join us for this 30-minute webinar as we discuss:

  • Trends Within the Industry
  • Retooling the Quality Form
  • Capturing Voice of the Customer (VoC) with Surveys
  • Leveraging Analytics
  • Changing the Quality Image
  • And more!

Register for the Webinar!